Return Policy

Your Satisfaction is Our Priority

At BookstorieHub, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Returns

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Books must be in their original condition, including packaging, and not have been read or damaged.
  • For items that were received as a gift, a gift receipt is required for returns or exchanges.

How to Return an Item:

  1. Contact Us: Reach out to our customer service team at returns@bookstoriehub.com with your order number and details about the item you wish to return.
  2. Prepare the Return: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation with the return.
  3. Send the Item: Ship the return to the following address:Treasury Building, Langton Cres, Parkes ACT 2600, Australia
  4. Processing: Once we receive your return, we will process it and issue a refund to your original payment method or provide an exchange, depending on your preference.

Exchanges

If you would like to exchange an item for a different book or product, please follow the same steps as for returns. Indicate in your return request which item you would like to receive in exchange, and we will do our best to accommodate your request.

Refunds

  • Refund Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item. You will receive a confirmation email once your refund has been issued.
  • Shipping Costs: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at returns@bookstoriehub.com We will arrange for a replacement or a full refund, including any shipping costs.

Contact Us

For any questions or further assistance regarding our return policy, please contact our customer service team at returns@bookstoriehub.com or call us at +61262632804