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Frequently Asked Questions (FAQ)

General Questions

1. What is BookstorieHub?
BookstorieHub is a bookstore located in Canberra, offering a wide range of books across various genres. We pride ourselves on curating a collection that caters to all reading preferences, from bestsellers to hidden gems.

2. Where is your store located?
Our store is located at:
Treasury Building, Langton Cres, Parkes ACT 2600, Australia

3. What are your store hours?

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed

Ordering and Payments

4. How can I place an order?
You can place an order through our website by browsing our online store, adding items to your cart, and proceeding to checkout. Follow the prompts to complete your purchase.

5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.

6. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Shipping and Delivery

7. Do you offer international shipping?
Currently, we only offer shipping within Australia. We do not ship internationally at this time.

8. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary based on your location, but most orders arrive within 5-7 business days after processing.

9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

Returns and Exchanges

10. What is your return policy?
You can return items within 30 days of receipt, provided they are in their original condition. For more details, please refer to our Return Policy.

11. How do I return an item?
Please contact us at returns@bookstoriehub.com with your order number and details about the item you wish to return. Follow the instructions provided to return the item.

12. Can I exchange an item?
Yes, you can exchange items by following our return process. Indicate in your return request which item you would like to receive in exchange.